「英中对照」Aramark高管称数字孪生正从可视化展示转向设施运营工具

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Facilities managers are increasingly adopting digital twins as a way to add visibility to their portfolios, and savings are possible once these models are linked to operational data layers, says one expert whose company provides the technology. 一位其公司提供该技术的专家表示，设施管理者正越来越多地采用数字孪生，以此提升其资产组合的可见性，而一旦这些模型与运营数据层相连接，节省成本便成为可能。 

Digital twins in the last couple of years were primarily used for real estate managers to lease space or by universities and colleges to recruit students and parents by virtually walking prospects around the campus, according to Matt Judge, senior director of facilities program development at Aramark Facilities Management. Aramark 设施管理公司设施项目开发高级总监 Matt Judge 表示，过去几年中，数字孪生主要用于房地产管理者出租空间，或被大学和学院用来通过虚拟校园参观来吸引学生和家长。 

The technology is now used for more than just viewing properties digitally, with providers and clients finding ways to integrate operations data within the models. “What we’re seeing now, it’s converting over to utilization … it’s really starting to spread,” Judge said in an interview.  该技术的用途现已不再局限于以数字方式查看物业，供应商和客户正在寻找将运营数据集成到模型中的方法。Judge 在一次采访中表示：“我们现在看到的是，它正在转向利用……它真的开始普及了。”  

Aramark Facilities Management provides digital twin capabilities through TwinOptix, an asset and space management solution that combines lidar scans, asset information, documentation and operational data into a shared digital model of a facility. The company has digitally modeled more than 20 million square feet across 36 client locations in the U.S., according to a spokesperson. Aramark 设施管理公司通过 TwinOptix 提供数字孪生功能，这是一款资产与空间管理解决方案，将激光雷达扫描、资产信息、文档和运营数据整合到设施的共享数字模型中。据一位发言人称，该公司已在美国 36 个客户场所完成了超过 2000 万平方英尺的数字化建模。 

The TwinOptix suite allows facility managers to share digital notes and information with internal maintenance staff or contractors, take measurements of anything featured in the digital twin, generate 2D floor plans or review 3D models of outdoor locations for condition assessments and planning, per a fact sheet released by the company. 根据该公司发布的一份资料单页，TwinOptix 套件允许设施管理者与内部维护人员或承包商共享数字笔记和信息，对数字孪生中的任何对象进行测量，生成二维平面图，或查看室外场所的三维模型，以进行状况评估和规划。 

Digital twins are gaining traction for a few reasons, including reductions in travel, site survey costs and maintenance time, but the main benefit today is the ability to give visibility to a large range of stakeholders. On a large campus, for example, digital models can provide operators a single pane of glass to view all their buildings and reduce the time it takes for facility managers to walk across a property to coordinate between contractors, vendors and designers, Judge said. 数字孪生正受到青睐有几个原因，包括减少差旅、现场勘察成本和维护时间，但目前的主要好处是能够让众多利益相关方获得可见性。Judge 表示，例如在大型园区中，数字模型可以为运营人员提供单一视图来查看所有建筑，并减少设施管理者走遍整个物业以协调承包商、供应商和设计师所需的时间。 

One university president recently told Judge that they were using the system to secure funding from donors. “We were trying for the last couple years to get donors, but to get them to our buildings was very difficult,” the president said. “Now we don’t have to get them to our buildings.” 一位大学校长最近告诉 Judge，他们正在使用该系统从捐赠者那里获得资金。“过去几年我们一直在努力争取捐赠者，但要让他们来到我们的建筑非常困难，”这位校长说，“现在我们不必让他们亲自到我们的建筑来了。” 

Aramark is also helping clients create virtual tours and reduce labor time to complete work orders, he said. “We’re changing the workflow process.” 他表示，Aramark 还帮助客户创建虚拟导览，并减少完成工单所需的工时。“我们正在改变工作流程。” 

“From an operations perspective, we’re trying to embed it into the program and that drives the utilization from a client perspective,” Judge said. “We’re trying to understand their needs and sharing different use cases with different clients, and then they start to use it.” “从运营角度来看，我们正试图将其嵌入到项目中，这会从客户的角度推动其使用率，”Judge 说。“我们试图了解他们的需求，并与不同的客户分享不同的用例，然后他们就开始使用它。” 

Operators who aren’t adopting digital twins usually don’t understand the use case, have trouble transitioning over to the technology or in quantifying its savings, he said. “Those folks that aren’t using it don’t really understand how they’re going to get the payback and quantify it,” he said.他说，不采用数字孪生的运营商通常不了解其用例，在向该技术过渡或量化其节省方面存在困难。“那些没有使用它的人并不真正明白他们将如何获得回报以及如何量化回报，”他说。

Payback is not always monetary “in the sense of … operational savings,” he said. Just operating a facility off a digital twin may take time to generate savings, but “as you share that amongst the community and the industry you’re working with …. the payback gets greater.” 他表示，回报并不总是金钱上的，“就……运营节省而言”。仅仅依靠数字孪生来运营设施可能需要时间才能产生节省，但“当你与所合作的社区和行业分享这些时……回报会变得更大。” 

Historically, digital twins have most often been developed during the construction phase and have a reputation for not carrying over well across a facility's lifecycle as physical changes are made. But Aramark remedies this problem by providing pre- and post-scans, Judge said. 从历史上看，数字孪生大多在施工阶段开发，并且随着物理变化的产生，其在设施整个生命周期内难以良好延续的问题一直为人所知。但 Judge 表示，Aramark 通过提供预扫描和后扫描解决了这一问题。 

Pre-scans take place before the walls and ceiling are closed and include operational data, he said. “We’re actually putting the virtual tags on equipment that are above the ceilings and are in the walls that are maintainable. Anything we’re going to touch one time a year, either inspecting it or going to change belts, fans, whatever we’re going to do,” he said. “Now we know exactly where it’s at and we know all the information about that asset.”他说，预扫描在墙体和天花板封闭之前进行，并包含运营数据。“我们实际上是在天花板上方和墙体内那些可维护的设备上贴上虚拟标签。任何我们每年要接触一次的设备，无论是检查它，还是更换皮带、风扇，无论我们要做什么，”他说。“现在我们确切地知道它在哪里，并且知道关于该资产的所有信息。”

Using Aramark’s Internet-of-Things tech platform AIWX Connect, that information can then be sent to the client’s computerized maintenance management system to create work orders and a database that includes information about the asset, such as safety or repair instructions. 借助 Aramark 的物联网技术平台 AIWX Connect，这些信息随后可以发送到客户的计算机化维护管理系统，用于创建工单以及包含资产信息（如安全或维修说明）的数据库。 

“So now it becomes an operational tool,” Judge said, noting that the intent is to provide a “single pane of glass.” For example, the AIWX allows models to pull in real-time data and insights about space utilization, equipment performance, air quality, entrance door use, water leaks or energy consumption, Aramark says.“所以现在它成为了一个运营工具，”Judge 说，并指出其目的是提供“单一玻璃窗格”。例如，Aramark 表示，AIWX 允许模型提取有关空间利用率、设备性能、空气质量、入口门使用情况、漏水或能耗的实时数据和洞察。