弥合数据中心设施管理中的技能缺口

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Editor's Note: This article was originally published on TechTarget.com.编者按：本文最初发表于 TechTarget.com。

Data centers depend on highly skilled professionals, and not all of them are in IT.数据中心依赖高技能的专业人才，而他们并非都来自 IT 领域。

The adoption of AI and other energy-consuming technologies requires data center and facilities managers to hire electrical engineers, HVAC technicians, security specialists, and even construction workers. This article examines the best way to ensure readiness in these areas by identifying missing skills and plugging the gaps.AI 及其他高耗能技术的采用，要求数据中心和设施管理人员聘请电气工程师、暖通空调（HVAC）技术人员、安全专家，甚至建筑工人。本文探讨了确保这些领域就绪的最佳方式，即识别缺失的技能并弥补差距。

Integrating IT Ops and Facilities Management in Data Centers在数据中心整合 IT 运维与设施管理

Data centers have physical rooms and assets that require the attention of electricians, HVAC specialists, physical security experts, construction workers, and IT personnel. Past practice placed much of the data center's physical equipment under the company's facilities manager. IT data center managers didn't have to worry about overseeing elements such as heating and cooling.数据中心拥有物理机房和资产，需要电工、暖通空调专家、物理安全专家、建筑工人和 IT 人员的关注。过去的做法是将数据中心的大部分物理设备交由公司的设施经理管理。IT 数据中心经理无需操心供暖和制冷等要素的监督工作。

However, as energy efficiency and sustainability become more important, facilities accommodate heavier AI workloads, and data centers expand to edge and remote locations, IT operations and facilities management increasingly overlap. Managing data centers is now a shared responsibility of IT and facilities teams.然而，随着能源效率和可持续性变得日益重要，设施需要承载更重的 AI 工作负载，数据中心也不断向边缘和远程地点扩展，IT 运维与设施管理日益重叠。管理数据中心如今已成为 IT 团队和设施团队的共同职责。

Workforce Pressures劳动力压力

Workforce pressure is most often felt during the installation and maintenance of data center electrical, cooling, and battery systems, as well as in the construction modifications that may be needed to support them. Consequently, data center managers are suddenly finding themselves in the crosshairs of labor shortages affecting the electrical, HVAC, and construction trades.劳动力压力最常出现在数据中心电气、制冷和电池系统的安装与维护过程中，以及为支持这些系统可能需要的建筑改造中。因此，数据中心经理突然发现自己正处于影响电气、暖通空调和建筑行业的劳动力短缺的焦点之中。

Here are a few figures:以下是一些数据：

Nationwide, there is a shortage of HVAC professionals that drives up costs and wait times for service.全国范围内暖通空调专业人员短缺，推高了服务成本和等待时间。
The Bureau of Labor Statistics reports that the employment of electricians will grow 9% from 2025 to 2035, which is much faster than the average for all occupations.美国劳工统计局报告称，2025 年至 2035 年间，电工的就业人数将增长 9%，远快于所有职业的平均水平。
As early as 2025, the Associated Builders and Contractors Association estimated that the construction industry would need to attract 439,000 net new workers to meet the anticipated demand for construction services.早在 2025 年，美国建筑商与承包商协会就估计，建筑行业需要吸引 439,000 名净新增工人，才能满足预期的建筑服务需求。

What Can Data Center Managers Do?数据中心经理能做什么？

Data center managers must take proactive steps to ensure facility efficiency and reliability. Key actions include fostering collaboration, enhancing preventive maintenance, and using advanced technologies to optimize performance and address challenges in today's data landscape.数据中心经理必须采取积极主动的措施，确保设施的效率和可靠性。关键行动包括促进协作、加强预防性维护，以及利用先进技术优化性能，应对当今数据格局中的挑战。

Form a Collaborative Team Between IT and Facilities在 IT 与设施部门之间组建协作团队

Both the IT and facilities groups should collaborate on planning, budgeting, and operational support for the entire data center (i.e., both IT and facilities equipment). This is the only way to ensure 360-degree management of every data center asset.IT 团队和设施团队应在整个数据中心（即 IT 设备和设施设备）的规划、预算和运营支持方面开展协作。这是确保对每一项数据中心资产进行 360 度全方位管理的唯一途径。

Lock in Local Contractors with Service Agreements Before You Need Them在需要之前，通过服务协议锁定本地承包商

Data center and facilities managers want to avoid contacting contractors for assistance when a data center issue arises. Establishing service agreements with providers proactively helps prevent problems and fosters a partnership for when support is needed.数据中心和设施管理人员希望在数据中心出现问题时，避免联系承包商寻求帮助。主动与提供商建立服务协议有助于预防问题，并在需要支持时培养合作伙伴关系。

Perform Preventive Maintenance and Cross-Train Data Center Operations Staff执行预防性维护并对数据中心运维人员进行交叉培训

Basic facility health checks, such as inspecting UPS systems and switching gear, monitoring energy usage, verifying data center physical security, checking for noise and vibration, and changing filters, can be performed by existing IT ops staff as part of regular preventive maintenance schedules. This work isn't much different from the check-ups staff already perform on servers and disk arrays, so cross-training shouldn't be difficult.基本的设施健康检查，例如检查 UPS 系统和开关设备、监控能源使用情况、验证数据中心物理安全、检查噪声和振动以及更换过滤器，都可以由现有的 IT 运维人员作为定期预防性维护计划的一部分来执行。这些工作与运维人员已经对服务器和磁盘阵列进行的检查没有太大区别，因此交叉培训应该不会困难。

Use Sensors and Remote Monitoring使用传感器和远程监控

Sensors and remote monitoring can track environmental factors such as temperature and humidity, as well as data center physical security, cooling, and energy. These devices can be installed in the central data center and in remote edge facilities. This setup provides automated alerts and health checks that can be sent to staff as part of the daily maintenance routine.传感器和远程监控可以跟踪环境因素，如温度和湿度，以及数据中心的物理安全、制冷和能源状况。这些设备可以安装在中央数据中心和远程边缘设施中。这种设置可提供自动告警和健康检查，并作为日常维护工作的一部分发送给工作人员。

Standardize Equipment实现设备标准化

Standardizing equipment across fewer brands and configurations simplifies maintenance for both IT and facilities.将设备标准化到更少的品牌和配置，可以简化 IT 和设施双方的维护工作。

Continue to Use Cloud-Based IT Assets继续使用基于云的 IT 资产

Everyone is feeling the pinch from shortages in HVAC, electrical, and construction. One way around this is to outsource more IT to cloud-based providers that have the money to obtain or hire facility service personnel more easily than their customers can.每个人都感受到了暖通空调（HVAC）、电气和建筑领域短缺带来的压力。解决这一问题的一种方法是从基于云的提供商那里外包更多 IT 业务，因为这些提供商有资金，能够比其客户更容易地获得或雇用设施服务人员。

About the Author关于作者

President, Transworld DataTransworld Data 总裁

Mary E. Shacklett is president of Transworld Data.Mary E. Shacklett 是 Transworld Data 的总裁。

「英中对照」弥合数据中心设施管理中的技能缺口